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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Robert McGovern

July 10, 2026

5  out of  5
rating by Robert McGovern
"Smooth experience,instant results and very professional ."
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Jerry Zeng

July 2, 2026

5  out of  5
rating by Jerry Zeng
"Deanna was very friendly, warm, and helpful. When I bought my first car, she helped me set up my very first auto insurance policy and made the whole process much easier. She gave me a lot of useful information and answered my questions clearly. I really appreciate her help and would be happy to recommend her :)"
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear Deanna was friendly, warm, and able to make your first auto insurance experience feel easy and clear. Helping you set up your very first policy and answering all your questions is exactly what we aim to do.
We really appreciate your recommendation—thanks again for trusting us! 😊"
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Anna Sherwood

June 29, 2026

5  out of  5
rating by Anna Sherwood
"Deanna walked me through my options and saved me time and money while providing better choices. No pressure."
We responded:
"Thank you so much for your kind review! We are pleased to hear about your pressure free experience while working with Deanna. We look forward to helping you with all your insurance needs! Thank you for choosing the Brent Ward Agency and welcome to the State Farm family!"
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Max Podolski

June 25, 2026

5  out of  5
rating by Max Podolski
"Deanna Bull-Flores is the best, very polity, explained everything in detail, super professional!

Also ended up with the best price across all insurances I've quoted, with the best coverage at the same time! Thanks a lot!"
We responded:
"Thank you for the kind words! We’re happy to hear Deanna made the process easy by being professional, respectful, and explaining everything in detail. We’re also glad we were able to help you find the best combination of price and coverage. Thanks again for choosing Brent Ward Agency—we truly appreciate it!"
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Jim Harris

June 24, 2026

5  out of  5
rating by Jim Harris
"I recently had an issue logging into my State Farm account. After several fruitless tries on my own,
I called my insurance agent at Brent Ward Agency for assistance. Randilyn White was my lifesaver and she was terrific.

Randilyn acted as the point person to get the problem fixed. Without her help, the process would have dragged out even longer than it did.

The Brent Ward Agency has both my homeowner’s policy and my car insurance. Brent and his staff have saved me thousands of dollars on my insurance costs and on claims.

I HIGHLY RECOMMEND Brent Ward Agency for insurance."
We responded:
"Jim, thank you so much for the wonderful review! We’re thrilled Randilyn was able to get you logged back into your State Farm account and help resolve the issue quickly. We truly appreciate your trust in us for all your insurance needs—Thanks again for the strong recommendation!"
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Phyoe M K

June 18, 2026

5  out of  5
rating by Phyoe M K
"Ashley Avalos provided outstanding customer service. She was patient, professional, and took the time to answer all of my questions. I was having difficulty finding insurance coverage for my situation, and Ashley carefully reviewed my needs and helped me find the right policy. She explained the coverages clearly, helped me through the entire process, and made everything easy to understand.
I truly appreciate her responsiveness, knowledge, and willingness to help. I highly recommend Ashley and the Brent Ward State Farm team to anyone looking for excellent customer service and insurance support."
We responded:
"Thank you so much for taking the time to share your experience! We’re thrilled to hear that Ashley provided outstanding customer service—being patient, professional, and thorough while helping you find the right coverage for your situation. It’s wonderful that she took the time to carefully review your needs, explain your options clearly, and guide you through the entire process. Your recommendation means a lot to us, and we’ll be sure to pass along your kind words to Ashley and the Brent Ward State Farm team."
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Gay N

June 18, 2026

5  out of  5
rating by Gay N
"Ashley guided us through the process of moving home, auto and liability after a comparison process that was insightful and easy. Brent Ward was covering a condo of mine, and when the other company handling all our other products escalate to where I started looking, I realized I should have checked with Ashley at Brent Ward sooner. Now our key products are at one place and we can talk life and motorcycle next. Great experience and thanks Ashley!"
We responded:
"Thank you so much for the kind review! We’re glad Ashley was able to guide you through comparing options and making the switch for your home, auto, and liability coverage in a way that felt easy and insightful.
We will be here to help you with all things INSURANCE when you are ready.
Thanks again for trusting us, and we’re excited to continue helping you!"
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Vladimir Generalov

June 18, 2026

5  out of  5
rating by Vladimir Generalov
"Crystal Gollischewski was an absolute delight to work with. She explained everything so well , gave me options and answered all my questions ( and I mean all , silly or not ) She worked and accomodated my schedule , which i greatly appreciate. Just an awesome experience. Wished she was my agent . If you are looking for help she is your go to person. 10/10."
We responded:
"Thank you so much for your wonderful review! We are truly happy to hear you enjoyed working with Crystal and that she made the process clear, answered every question (even the “silly” ones!), and accommodated your schedule. Your kind words mean a lot, and we’re grateful you chose us. ⭐️ When you need us in the future we’ll be here to help!"
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Muneer Uddin

June 16, 2026

5  out of  5
rating by Muneer Uddin
"Great representative Deanna Bull-Flores, 👍"
We responded:
"Thank you so much for the 5-star review! We’re thrilled to hear that you had a great experience with Deanna. We’ll be sure to share your kind words with her—thank you for choosing us!"
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James “JP” Gordon

June 16, 2026

5  out of  5
rating by James “JP” Gordon
"Randilyn is absolutely amazing! Insurance is one of those things that can feel overwhelming, but she made the entire process easy and stress-free from start to finish.

She helped me get the right coverage for both my motorhome and my new car, and I never felt rushed or pressured. She took the time to answer all of my questions, explain my options, and make sure I understood exactly what I was getting. It's clear that she genuinely cares about her clients and wants what's best for them.

In a world where great customer service seems harder and harder to find, Randilyn truly stands out. She's knowledgeable, responsive, kind, and always willing to go the extra mile. Knowing she's looking out for me gives me real peace of mind.

If you're looking for an insurance agent who treats you like a person instead of a policy number, I highly recommend Randilyn. Five stars all the way!"
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear Randilyn made the insurance process feel simple and stress-free. Getting the right coverage for both your motorhome and new car can definitely feel like a lot, and it means a lot that she took the time to answer your questions, explain your options clearly, and make you feel confident in what you chose. Your kind words about her knowledge, responsiveness, and genuinely caring approach truly mean the world to us. Five stars is the best compliment—thanks again for recommending Randilyn!"
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Sara Davachi

June 12, 2026

5  out of  5
rating by Sara Davachi
"I had a great experience working with Ashley Avalos! She was very helpful and knowledgeable. She helped me understand what I am paying for as it’s my first time paying for car insurance. I will recommend her a hundred percent!"
We responded:
"Thank you for sharing your experience— we’re so glad you had a great one with Ashley. It’s wonderful to hear that she was able to walk you through your coverage and help you understand exactly what you’re paying for as a first-time car insurance customer. We truly appreciate your recommendation!"
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Alyssa Loun-Lowery

June 12, 2026

5  out of  5
rating by Alyssa Loun-Lowery
"Ashely Avalos helped me find the most affordable option for auto insurance that was catered to my needs. If you are looking for a professional who will explain and break things down, I highly recommend her."
We responded:
"Thank you so much for the wonderful review. We’re thrilled to hear that Ashely helped you find an affordable auto insurance option tailored to your needs. We truly appreciate your kind words about her explaining everything clearly—thanks again for your recommendation!"
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C Yang

June 12, 2026

5  out of  5
rating by C Yang
"Five stars for Deanna! She provided excellent service, taking the time to answer all my questions with patience and a friendly attitude. I really appreciated how she customized the insurance quote to my needs rather than pushing a one-size-fits-all policy—and it ended up reducing my costs nicely. Thank you, Deanna, for making this easy!"
We responded:
"Thank you so much for the wonderful 5-star review! We’re thrilled to hear Deanna provided excellent, patient service and took the time to answer all your questions. We truly appreciate your trust and your kind words. Thanks again!"
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Anne Meiers

June 9, 2026

5  out of  5
rating by Anne Meiers
"Recently switched insurance companies and worked with Ashley for home, auto, umbrella insurance. I was very happy to work with her and highly recommend Ashley."
We responded:
"Thank you so much for your kind review! We’re glad you enjoyed working with Ashley on your home, auto, and umbrella coverage. Congratulations on your new policy—if you ever need anything, we’re here to help. We truly appreciate your recommendation!"
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Mary Lou Walen

June 5, 2026

5  out of  5
rating by Mary Lou Walen
"excellent knowledge base and 5 Star Customer Service"
We responded:
"Thank you so much for your kind review! We are thrilled to hear you had a 5 star experience with us."
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Rhime Pagalan

June 4, 2026

5  out of  5
rating by Rhime Pagalan
"Ashley did an amazing work in setting me up on my car and home insurance."
We responded:
"Thank you so much for taking the time to leave this review. We are so happy to hear your experience working with Ashley was amazing. We look forward to helping you with all your insurance needs."
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Xia Li

June 3, 2026

5  out of  5
rating by Xia Li
"This is another review for Steve. Steve is so nice and professional, willing spend time to look over on customers needs! Thank you very much for excellent work you did, you are the best !"
We responded:
"Thank you for sharing your positive experience with Ashely! We're glad to hear she was able to provide you with knowledgeable, professional, and friendly service. Your feedback is greatly appreciated, and we'll be sure to pass along your kind words to her. If you have any more questions or need assistance in the future, please don't hesitate to reach out!"
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Robin Zimpel

June 2, 2026

5  out of  5
rating by Robin Zimpel
"I've been working with Ashley for several years now and she never disapoints. I initially worked with her around a life insurance policy which she was so patient in explaining the details about the new type of policy to me. Most recently she and I worked together on an auto policy for my new vehicle. She is thourough, patient and clearly values her customers needs and wants. Thank you again , Ashley!"
We responded:
"Thank you for taking the time to leave such a kind review! We’re so glad to hear you’ve had a great experience working with Ashley over the years and that she was able to help you understand your options with both your life and auto policies. We truly appreciate your trust and are grateful to have you as a customer!"
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Bilguun Tegshbaikh

May 30, 2026

5  out of  5
rating by Bilguun Tegshbaikh
"Efficient, fast and best quotes. Lucky to found them."
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Florence Brown

May 29, 2026

5  out of  5
rating by Florence Brown
"I am writing to share my positive experience working with Crystal at Brent Ward State Farm Agency.agency.

I was very pleased with the assistance she provided in initiating and completing my auto and home insurance policies. I highly recommend Crystal because of her time and dedication to find me better coverage and rates without compromising the insurance protection.She presented optional coverages that could be integrated as policy amendments at any time I need.

I can attest to the exemplary difference of her professional services compared to the old insurance carrier agency I had."
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Brian Koblenz

May 18, 2026

5  out of  5
rating by Brian Koblenz
"Crystal was both very responsive and very patient when we were deciding what insurance decisions to make. I would highly recommend her. At the end of the day we saved a few dollars too!"
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Alireza Torabi

May 15, 2026

5  out of  5
rating by Alireza Torabi
"I am writing to formally recognize the outstanding service provided by Ashley during my recent transition to State Farm. As you all know, switching/choosing insurance providers can often be a complex and overwhelming process, but Ashley made the experience seamless and stress-free. I was particularly impressed by how thorough she was; she took the time to explain the nuances of various policies, ensuring I understood exactly what was covered. Her expertise was instrumental in helping me navigate my options and ultimately choose the right insurance plan for my specific needs. Ashley’s professional demeanor, patience, and clear communication are priceless."
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Lori Villegas

May 13, 2026

5  out of  5
rating by Lori Villegas
"Ashley did a great job and made the process of moving our coverage quick and easy."
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Sarah Y

May 12, 2026

5  out of  5
rating by Sarah Y
"Deanna is amazing, super helpful, and made my auto loan process smooth and easy. I’m very happy to have worked with her!"
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Kent Wu

May 7, 2026

5  out of  5
rating by Kent Wu
"Ashley made setting up insurance painless. I'd never bundled policies before, and she walked me through every step without rushing. We ended up with home, auto, and umbrella all with State Farm. Her response time was excellent, and the rest of the team was just as helpful whenever Ashley wasn't around. Highly recommend if you want straightforward service from people who actually know their stuff."